Use code PHF50SALE at checkout for £50 off your first order. Some sale products excluded. Klarna and Paypal credit are both available at checkout.
{"id":7369731735667,"title":"ACR PR-900e Inset Electric Fire","handle":"acr-pr-900e-inset-electric-fire","description":"\u003ch2 data-mce-fragment=\"1\"\u003eACR PR-900e Inset Electric Fire\u003c\/h2\u003e\n\u003cp\u003ePlease note the fire surround isn't included, this is for the Electric Inset Fire only.\u003c\/p\u003e\n\u003cp\u003eIntroducing the PR-900e, our most compact insert electric fire designed to bring warmth and ambience into any space. With 16 unique flame effects and 2 heat settings, this versatile unit offers a customizable experience tailored to your preferences.\u003cbr\u003e\u003cbr\u003eWhether integrated into our meticulously hand-crafted ACR Edgbaston Fireplace suite (not included, this is fire only), proudly made in the heart of the Midlands, or seamlessly installed into your preferred setting, the PR-900e delivers both style and functionality.\u003c\/p\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eFeatures\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Crafted with high-quality yet lightweight steel, featuring a classic black powder-coat finish.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFuel:\u003c\/strong\u003e Operates on domestic electricity supply for convenience and efficiency.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelectable Heat Output:\u003c\/strong\u003e Choose from 0 kW, 0.8 kW, or 1.6 kW settings to suit your heating needs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFlame Effects:\u003c\/strong\u003e\u003cspan\u003e Experience an incredibly realistic LED 3D holographic flame projection with 64 different effect options, including coloured flames, high, medium, and low flames, and smouldering embers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eFlame Projection Technology:\u003c\/strong\u003e Creates flames in front, centre, and rear of the fuel bed for a lifelike display.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRealistic Design:\u003c\/strong\u003e Ultra-realistic ceramic logs with crystal embers replicate a natural ember glow.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQuiet Operation:\u003c\/strong\u003e Whisper-quiet flame effect for a tranquil ambience.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePower Consumption:\u003c\/strong\u003e The default flame effect consumes only 17.2 W for energy efficiency.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThermostatic Control:\u003c\/strong\u003e Digital programmable thermostat for precise temperature regulation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote Control:\u003c\/strong\u003e Equipped with a 2-in-1 intelligent remote control for easy adjustments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e7-Day Programmable:\u003c\/strong\u003e Set your heating preferences for the week ahead for added convenience.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eApp Control:\u003c\/strong\u003e Manage your fireplace settings conveniently through our dedicated app, available on your App Store.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSafety Features:\u003c\/strong\u003e Includes a thermal cutout for enhanced safety during use.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e A lightweight 19.2 kg for easy installation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Enjoy peace of mind with a 2-year warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eSpecification\u003c\/h3\u003e\n\u003ctable style=\"width: 418.391px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eHeight\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e600mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWidth\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e978mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eDepth\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e168mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eOutput Range\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e1.6Kw (0.8Kw min \/ 1.6Kw max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWeight\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e24.3kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWarranty\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e\u003cspan\u003e2-year warranty\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePLEASE NOTE THAT THIS PRODUCT DOES NOT COME WITH THE FIRE SURROUND. This can be purchased separately.\u003c\/strong\u003e \u003c\/p\u003e\n\u003cdiv class=\"videoWrapper\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/kHQTzBjanZQ?si=0QuLidIuKMfeikwX\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e","published_at":"2024-01-16T13:59:55+00:00","created_at":"2024-01-16T13:51:55+00:00","vendor":"ACR","type":"Electric Fire","tags":["Brand_ACR","Fires","Type_Electric Fire","Type_Glass Fronted Electric Fires","Type_Inset Electric Fire"],"price":59900,"price_min":59900,"price_max":59900,"available":true,"price_varies":false,"compare_at_price":75900,"compare_at_price_min":75900,"compare_at_price_max":75900,"compare_at_price_varies":false,"variants":[{"id":41229119684723,"title":"Default Title","option1":"Default Title","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"ACR PR-900e Inset Electric Fire","public_title":null,"options":["Default Title"],"price":59900,"weight":0,"compare_at_price":75900,"inventory_management":null,"barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-2.jpg?v=1705413517","\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-1.jpg?v=1705413517","\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-600e-Inset-Electric-Fire-3_031334c7-58e4-44bf-be8e-63b9b7cd1897.jpg?v=1705413517","\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-1.jpg?v=1707132679","\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-2.jpg?v=1707132679"],"featured_image":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-2.jpg?v=1705413517","options":["Title"],"media":[{"alt":null,"id":25832900395123,"position":1,"preview_image":{"aspect_ratio":1.0,"height":2048,"width":2048,"src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-2.jpg?v=1705413517"},"aspect_ratio":1.0,"height":2048,"media_type":"image","src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-2.jpg?v=1705413517","width":2048},{"alt":null,"id":25832900427891,"position":2,"preview_image":{"aspect_ratio":1.0,"height":2048,"width":2048,"src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-1.jpg?v=1705413517"},"aspect_ratio":1.0,"height":2048,"media_type":"image","src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-900e-Inset-Electric-Fire-1.jpg?v=1705413517","width":2048},{"alt":null,"id":25832865202291,"position":3,"preview_image":{"aspect_ratio":1.0,"height":2048,"width":2048,"src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-600e-Inset-Electric-Fire-3_031334c7-58e4-44bf-be8e-63b9b7cd1897.jpg?v=1705413517"},"aspect_ratio":1.0,"height":2048,"media_type":"image","src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/ACRPR-600e-Inset-Electric-Fire-3_031334c7-58e4-44bf-be8e-63b9b7cd1897.jpg?v=1705413517","width":2048},{"alt":null,"id":25960704704627,"position":4,"preview_image":{"aspect_ratio":1.0,"height":2048,"width":2048,"src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-1.jpg?v=1707132679"},"aspect_ratio":1.0,"height":2048,"media_type":"image","src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-1.jpg?v=1707132679","width":2048},{"alt":null,"id":25960704671859,"position":5,"preview_image":{"aspect_ratio":1.0,"height":2048,"width":2048,"src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-2.jpg?v=1707132679"},"aspect_ratio":1.0,"height":2048,"media_type":"image","src":"\/\/www.prestigehomefires.co.uk\/cdn\/shop\/files\/PR900-2.jpg?v=1707132679","width":2048}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003ch2 data-mce-fragment=\"1\"\u003eACR PR-900e Inset Electric Fire\u003c\/h2\u003e\n\u003cp\u003ePlease note the fire surround isn't included, this is for the Electric Inset Fire only.\u003c\/p\u003e\n\u003cp\u003eIntroducing the PR-900e, our most compact insert electric fire designed to bring warmth and ambience into any space. With 16 unique flame effects and 2 heat settings, this versatile unit offers a customizable experience tailored to your preferences.\u003cbr\u003e\u003cbr\u003eWhether integrated into our meticulously hand-crafted ACR Edgbaston Fireplace suite (not included, this is fire only), proudly made in the heart of the Midlands, or seamlessly installed into your preferred setting, the PR-900e delivers both style and functionality.\u003c\/p\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eFeatures\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eConstruction:\u003c\/strong\u003e Crafted with high-quality yet lightweight steel, featuring a classic black powder-coat finish.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFuel:\u003c\/strong\u003e Operates on domestic electricity supply for convenience and efficiency.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSelectable Heat Output:\u003c\/strong\u003e Choose from 0 kW, 0.8 kW, or 1.6 kW settings to suit your heating needs.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFlame Effects:\u003c\/strong\u003e\u003cspan\u003e Experience an incredibly realistic LED 3D holographic flame projection with 64 different effect options, including coloured flames, high, medium, and low flames, and smouldering embers.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003e\u003cstrong\u003eFlame Projection Technology:\u003c\/strong\u003e Creates flames in front, centre, and rear of the fuel bed for a lifelike display.\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRealistic Design:\u003c\/strong\u003e Ultra-realistic ceramic logs with crystal embers replicate a natural ember glow.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQuiet Operation:\u003c\/strong\u003e Whisper-quiet flame effect for a tranquil ambience.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePower Consumption:\u003c\/strong\u003e The default flame effect consumes only 17.2 W for energy efficiency.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eThermostatic Control:\u003c\/strong\u003e Digital programmable thermostat for precise temperature regulation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote Control:\u003c\/strong\u003e Equipped with a 2-in-1 intelligent remote control for easy adjustments.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e7-Day Programmable:\u003c\/strong\u003e Set your heating preferences for the week ahead for added convenience.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eApp Control:\u003c\/strong\u003e Manage your fireplace settings conveniently through our dedicated app, available on your App Store.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSafety Features:\u003c\/strong\u003e Includes a thermal cutout for enhanced safety during use.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWeight:\u003c\/strong\u003e A lightweight 19.2 kg for easy installation.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWarranty:\u003c\/strong\u003e\u003cspan\u003e Enjoy peace of mind with a 2-year warranty.\u003c\/span\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eSpecification\u003c\/h3\u003e\n\u003ctable style=\"width: 418.391px;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eHeight\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e600mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWidth\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e978mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eDepth\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e168mm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eOutput Range\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e1.6Kw (0.8Kw min \/ 1.6Kw max)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWeight\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e24.3kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 125px;\"\u003eWarranty\u003c\/td\u003e\n\u003ctd style=\"width: 275.391px;\"\u003e\u003cspan\u003e2-year warranty\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePLEASE NOTE THAT THIS PRODUCT DOES NOT COME WITH THE FIRE SURROUND. This can be purchased separately.\u003c\/strong\u003e \u003c\/p\u003e\n\u003cdiv class=\"videoWrapper\"\u003e\u003ciframe width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/kHQTzBjanZQ?si=0QuLidIuKMfeikwX\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen=\"\"\u003e\u003c\/iframe\u003e\u003c\/div\u003e\n\u003cp\u003e \u003c\/p\u003e"}

ACR PR-900e Inset Electric Fire

See More by: ACR
RRP £759.00
£599.00
160.00
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa
Maximum quantity available reached.

Free delivery to most of UK mainland on this purchase and flexible payments using Paypal Credit or Klarna.

ACR PR-900e Inset Electric Fire

Please note the fire surround isn't included, this is for the Electric Inset Fire only.

Introducing the PR-900e, our most compact insert electric fire designed to bring warmth and ambience into any space. With 16 unique flame effects and 2 heat settings, this versatile unit offers a customizable experience tailored to your preferences.

Whether integrated into our meticulously hand-crafted ACR Edgbaston Fireplace suite (not included, this is fire only), proudly made in the heart of the Midlands, or seamlessly installed into your preferred setting, the PR-900e delivers both style and functionality.

Features

  • Construction: Crafted with high-quality yet lightweight steel, featuring a classic black powder-coat finish.
  • Fuel: Operates on domestic electricity supply for convenience and efficiency.
  • Selectable Heat Output: Choose from 0 kW, 0.8 kW, or 1.6 kW settings to suit your heating needs.
  • Flame Effects: Experience an incredibly realistic LED 3D holographic flame projection with 64 different effect options, including coloured flames, high, medium, and low flames, and smouldering embers.
  • Flame Projection Technology: Creates flames in front, centre, and rear of the fuel bed for a lifelike display.
  • Realistic Design: Ultra-realistic ceramic logs with crystal embers replicate a natural ember glow.
  • Quiet Operation: Whisper-quiet flame effect for a tranquil ambience.
  • Power Consumption: The default flame effect consumes only 17.2 W for energy efficiency.
  • Thermostatic Control: Digital programmable thermostat for precise temperature regulation.
  • Remote Control: Equipped with a 2-in-1 intelligent remote control for easy adjustments.
  • 7-Day Programmable: Set your heating preferences for the week ahead for added convenience.
  • App Control: Manage your fireplace settings conveniently through our dedicated app, available on your App Store.
  • Safety Features: Includes a thermal cutout for enhanced safety during use.
  • Weight: A lightweight 19.2 kg for easy installation.
  • Warranty: Enjoy peace of mind with a 2-year warranty.

    Specification

    Height 600mm
    Width 978mm
    Depth 168mm
    Output Range 1.6Kw (0.8Kw min / 1.6Kw max)
    Weight 24.3kg
    Warranty 2-year warranty

     

    PLEASE NOTE THAT THIS PRODUCT DOES NOT COME WITH THE FIRE SURROUND. This can be purchased separately. 

     

    Order confirmation
    When we receive your order, we provide you with a confirmation to your email. In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched. In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions. When items are available to be dispatched, we process the charges and prepare to despatch your order.

    How will my order be delivered?
    All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s have left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

    Generally your stove or heavier items will be delivered on a 7.5 tonne delivery vehicle unless otherwise specified, please inform us as soon as possible if there will be any problems with access. Smaller, lighter orders are usually sent via a van courier network.

    The driver will remove the stove or heavier items from the delivery vehicle using suitable lifting equipment, the product is considered delivered once it is removed from the vehicle and placed kerbside. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps.

    Due to the weight of the stoves and heavier items we sell, delivery drivers are unable to assist with carrying your goods into your property, It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area.

    All goods must be checked while the driver is still on site and any missing parts or damage is to be reported on the delivery note when signing. The driver is obliged to wait with you up to 15 minutes (for palletised goods only), whilst you unpack and check the goods. Signing for the goods as “unchecked” is not acceptable.

    If the driver refuses to wait then please mark the goods as damaged on the delivery note, so you are covered for all eventualities.

    If you have checked the goods and they are found to be damaged, please mark the delivery note as damaged and refuse to accept delivery. Please contact a member of the Prestige Home Fires team as quickly as possible to report the damage so that a refund or replacement can be arranged.

    Where does Prestige Home fires deliver?
    We deliver anywhere in the UK (United Kingdom)

     

    There may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

    If your address is outside of the UK mainland please contact for a delivery quote, either by email Info@prestigehomefires.co.uk or by phone 033 0001 1344.

    Thank you for shopping at Prestige Home Fires.

    If you are not entirely satisfied with your purchase, we are here to help.

    Right to Cancel

    You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement by email to Info@prestigehomefires.co.uk

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Once the right to cancel period has expired we may still accept returns, although additional charges will be applicable. However, these regulations do not restrict the statutory right to cancel and do not apply during the 14 days cancellation period.

    Effects of Cancellation

    If you cancel this contract during the 14 day cancellation period, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay, and not later than – 
    (a) 14 days after the day we receive back from you any goods supplied, or 
    (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 
    (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will have to bear the direct cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    Cancellations and return requests made after a product has had a delivery agreed, has left Prestige Home Fires property, or been delivered and is deemed fit for purpose need to be authorised by Prestige Home Fires by completing the Return Process. The cost and risk of returning these goods are solely the customer's responsibility.

    Please note that we sell a FirepitsUK range where the material used in some products are unfinished high quality grade British Steel. Where is states this in the product description of the products and accessories although meticulously handcrafted from high-quality sheet steel, they are designed to naturally develop a rustic patina that enhances their charm.

    It's important to note that these items will begin to show signs of rust immediately after use and will not maintain their original black finish. This transformation is a part of the steel's character and does not impact the long-term durability or functionality of the products. Oils and heatproof paint can be applied if you don't desire the rustic patina look. 

    Due to the natural rusting process, we do not accept returns based on rust development. This characteristic is a known and accepted part of the product's design and aesthetic.

    To Return a Product To Us

    Please make sure that the product was received by you in the last 14 days.
    Send an email to Info@prestigehomefires.co.uk

    Your email should have the following information so that we can process a return.

    • Your name
    • Order reference number
    • Your Address
    • Email address
    • Contact number
    • Date of purchase
    • Date the goods were received by you
    • If you originally ordered multiple items, which do you want to return?


    When we approve a return, please send the product along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund.

    Sending A Return Back To Us

    Some of our products may have delicate physical properties and the transportation of these items is a difficult business. If the item you wish to return has delicate physical properties please make sure that any courier used is aware that the contents of the shipment could contain delicate items. Also, make sure that any courier shipment is fully insured to the value of the shipment (retail price).

    Damaged Or Faulty Items Received By You

    If you received a damaged or faulty product, please notify us immediately for assistance as some carriers will not normally accept claims more than 48hrs following delivery.

    Sale items

    Sale items can be refunded.

    Contact us
    If you have any questions about our Returns and Refunds Policy, please contact us:

    Customers Also Viewed


    5 stars rating for Prestige Home Fires
    Exceptional Service And Quality! Recommended

    Cant say enough about the service I received, exceptional, big thumbs up! Thank you

    - Julie L.

    5 stars rating for Prestige Home Fires
    Love it

    So pleased with my new fire to finish our media wall off. Fast delivery, great product.

    - Martin E.

    5 stars rating for Prestige Home Fires
    Recommended

    Recommended by a friend and as advised the service and product quality is top class. Cheers

    - Paul A.